We hope you love your Cosmo Crew goodies!
Unfortunately we are unable to process refunds for a change of mind. If the item is faulty or the size is not quite right, we’ll happily process an exchange for another size or item (subject to availability) provided you meet the following conditions:
Please email email@example.com prior to sending your item/s back for a Returns Authorisation. Any shipping charges for size exchanges are at your own expense. We will cover shipping for returning faulty items.
Cosmo Crew reserves the right to deny a return if the merchandise does not meet the conditions above.
HOW TO RETURN OR EXCHANGE
1. Send us an email regarding your purchase at firstname.lastname@example.org authorise your return.
2. Complete the return form at the bottom of this page
3. Send the return form, your original order and your proof of purchase back to us.
COSMO CREW RETURNS
27128 A Paseo Espada, Suite 1501
San Juan Capistrano, CA 92675
Please ensure you use a protective bag and a registered/traceable form of postage. Cosmo Crew will not be responsible for goods that are damaged or lost on return. Unfortunately, we are unable to hold items for online exchanges.
Once we receive your returned item/s we will either:
You can exchange for an item of the same or greater value. We will send a link to process the difference. We aim to process all returns within 5 working days of receipt however, during busy periods it may take up to 7 working days.